use cases supporting 25+ languages. advanced analytics and unlimited customization capabilities that can be performed by non-technical business teams. Know-your-Customer And it isn’t just the customer experience or agent experience we think about. We also like to know how happy are employees in general, either collaborating remotely (which has also […]
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Recovering from covid-19, enterprises of all sizes across the globe continued to look for solutions to address challenges keeping their customers, employees and contact centers happy and content. With voice calls and digital interactions (like messaging/chat, whatsapp, etc.) spiraling out of control, the need to pay attention to customer experiences […]
To the port of hvar” even if we might not recognize. This particular town or city, we realize it is an entity of a city. So we use the context of the specific word in the sentence to know what it represents. Secondly, we decompose the entity. Not only […]
An industry-first capability that allows enterprises to conversationally trigger user requests by easily designing and deploying complex multi-step, multi-user business process workflows. Ligical operations automation, enabled by kore.Ai’s patented [ml+2] nlp technology is one thing but to architect an end-end contact center solution that delivers an extraordinary customer experience or […]
The current intent is executed. Intent preconditions to extract the output context tags for scoping the subsequent intent detection. Contextual intent detection using context tags to identify. The terms/nodes from the faqs. Conversation flows to customize the flows. Check out our blog on why contextual awareness is critical to […]
Customer experience. With intelligent virtual assistants, businesses can deliver anywhere, anytime service to customers within a fraction of the cost of the physical employee. They are intelligent and can learn from the interactions, are available 24×7, and communicate . In multiple languages and channels. Unlock unlimited possibilities industries like banking, […]
Global research and advisory firm gartner believe that approximately 85% of customer interactions will be handled by ai driven conversational chatbots in the next five years, stressing the need for more advanced automated conversational interactions more than ever. Most users are averse to getting their answers resolved by chatbots, this […]
Steer the conversation. This added intelligence would make the entire interaction considerably smarter, smoother, and more user-friendly. Contextual chatbots to enable more. Personalized interactions-2 nlp enables the intelligence a chatbot needs natural language understanding (nlu) is a subset of nlp that turns natural language into structured data. Nlu is […]
Let’s start with the basics. What is conversational ai? Conversational ai is a set of technologies that enables machines to interact with humans in natural language. Intelligent virtual assistants are the media for these interactions, these can be either voice or chat conversations. We encounter numerous use cases of conversational […]
Ai, machine learning and natural language processing, technology is helping hr to take a more holistic and simplified approach to workforce management, recruitment, elevating culture, improving employee engagement, and predicting workforce changes and issues consistently. Check out how ai can create long lasting impacts on employee experience in the […]