We’re thrilled to launch the newest version of our product. Kore.Ai bankassist, today at finovatefall, in new york city. Bankassist is an omnichannel conversational virtual assistant that automates the most common use cases in retail banking to drive extraordinary experiences. Key challenges it’s a hard one! Banks are finding it difficult catering to a significant rise in remote customer requests while also looking for new ways to drive customer. Loyalty in an increasingly experience-driven world. Wait times are sharply increasing, driving down csat scores, as social media puts even more pressure on banks to stay on top of real time customer feedback.
Rethinking the call center at kore
Our banking customers and partners have been telling us about challenges with their existing call center operating model which has been particularly affected due to the unique. Challenges posed by the pandemic. Let alone the pre-pandemic fact that interactive voice response (ivr) technologies have never quite delighted customers by way of France Business Email List enabling a natural conversation-like experience (or lack thereof)! Most rely on identification of. Keywords or have very limited routing. Trees based on pressing digits, often leaving customers. Frustrated and wanting to speak or chat with a live operator. The solution as an ai-first conversational virtual assistant solution, bankassist is purpose-built for banking.
Customers and meets these challenges
Head-on extraordinary cx automate highly accurate natural conversations to drive extraordinary customer experiences via voice and other digital channels. It automates and humanizes user interactions across 200+ pre-built Fjlists retail banking use cases. It is pre-integrated with major core banking. Cards, digital banking, bill-pay and p2p providers. However, Truly enterprise-class bankassist is a highly scalable solution that understands context, answers questions and automates. Personalized banking experiences. However, In whichever language the customer prefers.
