To thoroughly test the performance


The ivas before presenting them to the end-users. The xo platform lets you test the iva performance in multiple ways – batch testing being the most popular, where you can test the iva performance for large data sets. Analyze results instantly: the latest release further simplified this process; unlike the earlier versions, you can view and analyze the results within the platform at both intent & test case levels collaborate and enhance: further, the release enhances the collaboration where you can tag specific test case results that need follow-up actions and concerned teams will look into them and resolve them enriched.

Dashboards to better analyze

User behavior & iva performance monitoring the iva performance and implementing necessary changes is the most critical task to enhance Industry Email List  the virtual assistant performance. The xo platform already offers six dashboards that capture different iva metrics and provides insights. In this release, we have further added a new dashboard and enhanced the existing dashboards. The analyze module of the platform is entirely refreshed and enriched with. New dashboards comprising rich widgets. It will help you monitor iva usage patterns and their performance and derive actionable insights.

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Overview dashboard get a

Hawk-eye view of all the critical metrics like intent identification rate. Returning users data, goal completion rate, and more, and quickly drill down to specific dashboards. It helps leaders to glance at the key metrics quickly user trends: understand user behavior by tracking new and returning users unhandled utterance: analyze Fjlists and identify potential new intents with the nlp insights dashboard user dashboard-01-svg-1 deep dive into conversations history for better user interactions analysis understanding what your users are asking, why they interact. And how the iva responds gives you invaluable insights. It helps you to fine-tune the iva performance.


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