Global research and advisory firm gartner believe that approximately 85% of customer interactions will be handled by ai driven conversational chatbots in the next five years, stressing the need for more advanced automated conversational interactions more than ever. Most users are averse to getting their answers resolved by chatbots, this […]
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Steer the conversation. This added intelligence would make the entire interaction considerably smarter, smoother, and more user-friendly. Contextual chatbots to enable more. Personalized interactions-2 nlp enables the intelligence a chatbot needs natural language understanding (nlu) is a subset of nlp that turns natural language into structured data. Nlu is […]
Let’s start with the basics. What is conversational ai? Conversational ai is a set of technologies that enables machines to interact with humans in natural language. Intelligent virtual assistants are the media for these interactions, these can be either voice or chat conversations. We encounter numerous use cases of conversational […]
Ai, machine learning and natural language processing, technology is helping hr to take a more holistic and simplified approach to workforce management, recruitment, elevating culture, improving employee engagement, and predicting workforce changes and issues consistently. Check out how ai can create long lasting impacts on employee experience in the […]
A query about something is a common and repetitive occurrence at the workplace. Now generally, the employee has to login to the portal and create. A ticket (or sometimes even commute to the it or administrative block) and fill out a lengthy form mentioning the whole ordeal and then […]
The average person will have more conversations with bots than with their spouse. — gartner report and it’s about time for employees to have a similar experience at their workplace. Conversational ai in employee experience ai has been around the workplace for a while. Existing solely as a cio’s […]
Conversation transcript to make data-driven decisions. Conversation flow: track all the events identified during the conversation, such as intent identifications. Entity or confirmation retries, task execution failures, etc. Chat & user history: view the entire chat transcript and navigate to other conversations of the user labels: add labels/tags to the […]
