Service how chatbots will transform traditional ivr 1. When a bank’s customer tries to. Reach out to the call center for a resolution on his failed transaction and 2. An insurance agent trying to register his complaint on behalf of his. Customer with the insurer 3. A healthcare back-office employee trying to mediate with tpas to get funds credited to the hospital for the patient’s claim the end result. In most cases, is bitter experience and unhappy customers. On top of it, the sudden rise in the volume of inbound calls at contact. Centers is making life hell for agents and companies managing them.

Companies believe they are delivering

A superior experience to their customers. While only 8% of customers agree” given these trends, one interesting solution in sight is smartassist. Smartassist facilitates you with a user-friendly. Dashboard to set up and deflect your calls within a short span of time. Developed with a Iran Business Email List feasibility to integrate with your ivr/s it enables you to manage and divert calls to alternative channels dynamically with predefined business rule intelligence methodology. Ensuring customers get the right responses faster. Intelligent automation in contact centers also read. How ai is transforming enterprise.

Software applications in addition

Right channeling, it helps you interact with customers. Through multiple channels to increase the first call resolution percentage. With in-built capabilities, it gives you access to. Chat and call logs which Fjlists a traditional call monitoring software cannot. This enables you to work uniquely on scenarios that suit customers without having to engage them with agents all the time. Check out our on-demand webinar “reimagine your contact. Center experience with low-cost digital solutions” to learn about ways to automate regular enquiries in multiple. Ways and thereby improve your call handling capacity.