In this experience-driven world, everything boils down to satisfying. Customer needs at the right time and in the right way. Of course, intelligent virtual assistants (ivas) are delivering this efficiently. Brands are also adopting this technology to enhance the experiences of their customers and employees at large. Developing, deploying, and […]
Daily Archives: April 3, 2023
Creating a sum positive work experience requires creating “consumer grade” employee experiences. But, today’s workplace is riddled with clunky tools, ancient processes, and ridiculously long wait times. Clearly, this leads to bad experience and in turn more attrition. Sooner or later, organizations that don’t focus on improving their employee experience […]
With AI service drove better customer loyalty because it allowed for greater employee engagement and empathy to their needs. However, They also noticed that employees who were supported by AI had better job performance and were less likely to turnover. However, Which in turn aided positive customer experience. Polite and […]
Improving customer satisfaction sounds like it would be an easy task – you just need to make every customer on every call happy each and every time. This, of course, doesn’t account for things like long hold times from large call volumes or high agent attrition from the daily stress […]
Every person has their own opinion of what is the “right” tool. The pessimist will say “no such thing as the right tool” The optimist will say “lets give this tool a chance, I know it’s painful but it works” The pragmatist will say “this is the right tool for […]
Search is the answer to all your complex problems in this digital world. From the earliest days of the internet, people have been trying to find relevant content and products by typing the query in the search bar. However, with the continuous rise in the. usage of chat and voice-enabled […]