Banking has always been at the forefront. Of adopting new technologies, be it leveraging internet, neft transactions, mobile banking, cloud computing or chatbots, for meeting the changing customer demands. One of the latest examples of the impact. Of innovative. Technology is evidenced in the transformation of the banking branch. Which […]
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Groups of users – young eager minds. Seasoned professionals, rookie developers. Subject matter experts, innovators, and business analysts – learn the tricks of building cutting-edge virtual assistants that will empower them to positively impact. The industry in the years to come. Don’t stop yourself – go on and enroll! Where […]
In the first training program, you will learn about the basics of virtual assistants, how to build a dialog flow for your bot, methods to export/import bot, and much more. In the advanced training program, you will learn how to debug, test, and deploy your virtual assistants. By the […]
Adopting an ai-enabled virtual assistant for your. Organization is a bit like hiring and nurturing a fresher. In spite of all the potential. Someone who is fresh out of college and newly entering a corporate set-up needs a lot of orientation to evolve into a fully functional professional. Similarly, building […]
Are skyrocketing, contact centers are overwhelmed. Live agents are expensive, agents are fatigued, and customers are anxiously waiting long periods before they can speak to a live agent. How about integrating a cutting-edge solution that they can engage with. To address their queries. If their immediate needs are satisfied then […]
Service centers that need to react and adapt to the. Changing environment and manage the surge in call volumes. Last week, I spent an hour trying, and failing, to reach a bank customer care agent. I called when I realized I lost my debit card. After 45 minutes on […]
As an executive spearheading a global bank or as the. One leading customer services for a telecommunications. Major have you witnessed such sudden spikes in call volumes and the associated costs thereof in your career as much you have in the recent past? Really, covid-19 has put your business into […]
Using virtual travel assistants to lure customers. Capture loyalty ai contributes a lot to making virtual agents efficient. And estimates show that it can handle. Up to 80% of the cases it encounters. However, there are additional ways to make the agents more useful. One important strength of the […]
Rnn is capable of digesting variable-sized text and respond accordingly. Classical rnns have a “vanishing memory” problem. Which more advanced versions such as lstm tend to solve. However, a single algorithm is not enough for a successful conversation. A sentence can include multiple intents, or the user may be […]
Banks, hotels, airports and many other businesses. Had to go through tremendous changes in tech adoption as a result of the pandemic – they had to lay off staff, but simultaneously answer to customers who. Turned to their call centers more than ever. As a result, many tried virtual […]
