A query about something is a common and repetitive occurrence at the workplace. Now generally, the employee has to login to the portal and create. A ticket (or sometimes even commute to the it or administrative block) and fill out a lengthy form mentioning the whole ordeal and then […]
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The average person will have more conversations with bots than with their spouse. — gartner report and it’s about time for employees to have a similar experience at their workplace. Conversational ai in employee experience ai has been around the workplace for a while. Existing solely as a cio’s […]
Conversation transcript to make data-driven decisions. Conversation flow: track all the events identified during the conversation, such as intent identifications. Entity or confirmation retries, task execution failures, etc. Chat & user history: view the entire chat transcript and navigate to other conversations of the user labels: add labels/tags to the […]