With call automation and digital deflection


Powered by smartassist. With smartassist, improve the customer support experience. Reduce ivr costs, capture customer requests through digital forms. Respond instantly to mobile customers, and more. What are the advantages of leveraging smartassist in healthcare: 1. Automate call answering and deflecting with smartassist, your receptionist no longer has to halt tasks every. Time a call comes into the clinic/hospital. The caller will be greeted by a professionally scripted voice menu and after navigating the menu verbally. Your customer can get a message via. Sms to chat with a text-based virtual assistant. Fill out a digital form, or talk to a live agent.

If a human agent isn’t available

He will get an email or sms the moment one is free. Also read: reimagining customer experience with conversational ai 2. Increase call containment rates smartassist can provide patients with information and guidance without ever taking enough time. For both the calling Dominica Business Email List patients and medical or administrative staff. Consultation costs, appointment times, and even information about the latest illness going around can easily be dispensed to callers automatically. Not only does this provides a service to. The patient who doesn’t have to wait for the call to be answered. Or visit physically. But it reduces the number of tedious phone calls that staff have to answer.

B2B Email List

Automates trivial queries another

Key advantage of smartassist is its ability. To integrate with the existing ivr system. This allows patients to check for appointments, confirm bills and bill payments over the phone without the unnerving Fjlists feeling of reading out bank account or credit card information to a human agent. The financial information of patients stays secure, allowing one. To collect payments through calls. 4. Maximize productivity and return on investment because smartassist handles much of the routine telephone work that typically takes up a considerable amount of time. The call center reps are able to complete other tasks. More quickly and efficiently.

Leave a comment

Your email address will not be published. Required fields are marked *