A query about something is a common and repetitive occurrence at the workplace. Now generally, the employee has to login to the portal and create. A ticket (or sometimes even commute to the it or administrative block) and fill out a lengthy form mentioning the whole ordeal and then […]
The average person will have more conversations with bots than with their spouse. — gartner report and it’s about time for employees to have a similar experience at their workplace. Conversational ai in employee experience ai has been around the workplace for a while. Existing solely as a cio’s […]
Conversation transcript to make data-driven decisions. Conversation flow: track all the events identified during the conversation, such as intent identifications. Entity or confirmation retries, task execution failures, etc. Chat & user history: view the entire chat transcript and navigate to other conversations of the user labels: add labels/tags to the […]
The ivas before presenting them to the end-users. The xo platform lets you test the iva performance in multiple ways – batch testing being the most popular, where you can test the iva performance for large data sets. Analyze results instantly: the latest release further simplified this process; unlike the […]
In this experience-driven world, everything boils down to satisfying. Customer needs at the right time and in the right way. Of course, intelligent virtual assistants (ivas) are delivering this efficiently. Brands are also adopting this technology to enhance the experiences of their customers and employees at large. Developing, deploying, and […]
Creating a sum positive work experience requires creating “consumer grade” employee experiences. But, today’s workplace is riddled with clunky tools, ancient processes, and ridiculously long wait times. Clearly, this leads to bad experience and in turn more attrition. Sooner or later, organizations that don’t focus on improving their employee experience […]
With AI service drove better customer loyalty because it allowed for greater employee engagement and empathy to their needs. However, They also noticed that employees who were supported by AI had better job performance and were less likely to turnover. However, Which in turn aided positive customer experience. Polite and […]
Improving customer satisfaction sounds like it would be an easy task – you just need to make every customer on every call happy each and every time. This, of course, doesn’t account for things like long hold times from large call volumes or high agent attrition from the daily stress […]
Every person has their own opinion of what is the “right” tool. The pessimist will say “no such thing as the right tool” The optimist will say “lets give this tool a chance, I know it’s painful but it works” The pragmatist will say “this is the right tool for […]
Search is the answer to all your complex problems in this digital world. From the earliest days of the internet, people have been trying to find relevant content and products by typing the query in the search bar. However, with the continuous rise in the. usage of chat and voice-enabled […]
